SHIPPING & DELIVERY POLICY
Pacific Crest Dental Alliance
Effective Date: [INSERT DATE] Last Updated: [INSERT DATE]
1. No Physical Products; No Shipping
Pacific Crest Dental Alliance ("PCDA," "we," "us") does not sell, ship, or deliver any physical goods. We do not maintain inventory, we do not use carriers, and we do not ship to any address. Everything offered through www.pcdentalalliance.com is either (a) a service, or (b) an administrative fee associated with a service — specifically, the membership initiation fee. Accordingly:
No shipping charges are assessed on any order.
No shipping address is required to complete a purchase (any address collected is used for billing, tax, and recordkeeping purposes only).
No tracking numbers, carriers, or delivery windows apply.
No customs, duties, tariffs, or import/export charges apply, because nothing physical crosses any border.
If you encounter a shipping field at checkout, it is a default feature of our e-commerce platform and does not indicate that any item will be shipped.
2. How Products and Services Are Delivered
a. Initiation Fee. Payment of the initiation fee is processed electronically at checkout. Upon successful payment, you will receive an email confirmation and receipt at the email address you provide, typically within a few minutes and in any event within 24 hours.
b. Onboarding and next steps. Following payment, a PCDA representative will contact you at the email address and/or telephone number you provided to begin the application and review process. We aim to make initial contact within [three (3) to five (5)] business days.
c. Member Benefits. Any informational materials, benchmarking reports, group purchasing information, or peer networking access are delivered electronically — by email, by secure link, or through a designated online portal or communication channel — or are provided through scheduled calls, meetings, or events. No tangible item is mailed.
d. Timing. Delivery timelines for services and materials are estimates, not guarantees, and may vary based on application volume, information you provide, and scheduling.
3. What the Initiation Fee Delivers
To be explicit, and consistent with our Terms of Service:
The initiation fee purchases consideration of your application and access to the onboarding process. It is not the purchase of a physical product, and it does not by itself constitute acceptance into the Alliance, membership, equity, an ownership interest, or any right to participate in any transaction. Admission to PCDA is subject to our review and sole discretion and to the execution of a separate definitive written agreement. See our [Terms of Service] for full detail.
4. Failed or Delayed Delivery
If you do not receive your emailed confirmation or receipt within 24 hours of payment:
Check your spam, junk, and promotions folders.
Confirm the email address you entered at checkout was correct.
Contact us at the address below and we will re-send it.
We are not responsible for delivery failures caused by an incorrect email address supplied by you, by your email provider's filtering or blocking, or by a full mailbox.
5. Geographic Availability
PCDA's services are offered to licensed dental professionals and dental practice owners located in the United States. We do not deliver services outside the United States. See our [Legal & Export Policy] for further detail.
6. Refunds and Cancellations
Refunds and cancellations are addressed separately in our [Refund Policy]. Nothing in this Shipping & Delivery Policy creates, expands, or limits any refund right.
7. Changes to This Policy
We may update this policy at any time by posting a revised version on the Site and updating the "Last Updated" date. Continued use of the Site after posting constitutes acceptance of the revised policy.
8. Contact
Pacific Crest Dental Alliance [LEGAL ENTITY NAME] [MAILING ADDRESS] Email: drfrey@pcdentalalliance.com Phone: (818) 601-2253